Serve your customerson WhatsApp with AI,without limits.
Drag-and-drop visual editor, RAG over your own documents, segmented campaigns and Shopify/WooCommerce connectors. Your conversational agent answers with real data — never making things up.
Image · video · PDFLocationPayments + cryptoAI auto-correctionAppointments
The customer browses the catalog, adds to cart and confirms the order — without leaving WhatsApp.
Conversational cart with quantity selection via buttons and summary confirmation
Orders with sequential numbers, per-item stock management and payment tracking
Payment methods for LATAM, US/Canada and crypto, with QR and payment link — sent from the inbox
Pedido desde el chat
2× Proteína Whey 2 lb$54
1× Shaker DraVolt$8
Total$62
✓ Pedido #0042 confirmado — QR de pago enviado
sync.catalog
Your store on WhatsApp in minutes
Connect your catalog in one click. The conversational agent answers product questions with always-up-to-date information.
Shopify and WooCommerce — automatic sync with categories and variants
AI Scraper — 4-step wizard: it analyzes the site, suggests categories, shows products to review and then imports
Use the brand as a subcategory — ideal for supplements, apparel and multi-brand catalogs
Catálogo sincronizado
ShopifyWooCommerceAI ScraperCSV
128 productos · 14 categorías✓ hace 2 min
Precios, stock y variantes siempre al día
book_appointment
Book appointments from WhatsApp — no human intervention
Your customer picks the specialist, date and time right inside the chat. The conversational agent computes availability in real time, locks the slot and sends multi-channel reminders with your brand's design.
Step-by-step guided flow on WhatsApp: appointment type → specialist → date → available time → email (optional) → confirm
Anti-double-booking: atomic check before creating the appointment — two customers can't book the same slot
Automatic reminders via WhatsApp (free text within 24h, HSM template after) and/or branded email with your logo
Booking flow on WhatsApp
1
Appointment type
Medical consultation
2
Specialist
Dr. García
✓
Appointment confirmed
Reminder at 24h and 1h
curso.inscribir
Sell courses and manage enrollments with limited seats
A course catalog independent from products, with dates, pricing, limited seats and a downloadable PDF syllabus.
Clients see live seat availability and enroll with one tap — never oversells the last seat
Own categories and subcategories, separate from the product catalog
In-person/online/hybrid modality and live/self-paced format
Enrollment on WhatsApp
1
Browse available courses
📚 5 active courses
2
Pick a date and check seats
🎟️ 3 seats available
✓
Enrollment confirmed
🎉 Seat reserved!
contact.upsert
Know every customer from the first message
Every conversation builds the contact profile automatically — no forms, no manual data entry.
History, interests and tags generated by the AI
Multiple WhatsApp numbers in a single panel
Data 100% isolated per company, never mixed
multi-tenant
Multi-company management ready for agencies and SaaS
Each company has its own isolated workspace. Your team can work across several clients without mixing up data.
Create your workspace in seconds — unique slug, your own logo and language
Invite your team by email with a single-use access link (48h)
Workspace switcher: work across several tenants without logging out
OAuth Google, GitHub, Apple, Microsoft and Facebook — ready once you set up the credentials
Complete audit log: IP, user agent, severity, filters and CSV export
Tiered billing (Free → Agency): real-time usage, Stripe checkout and portal built in
Multi-auth methods per workspace: email, OTP, TOTP, passkey (WebAuthn) and OAuth
Export data to CSV or Excel; bulk-import customers and flows with CSV-injection protection
Register stores/branches with GPS coordinates — the conversational agent sends the map to the customer in one tap
confidence_gate
Confidence Gate — blocks low-confidence answers
Before sending each answer to the customer, the engine evaluates the semantic similarity score against your knowledge base. If confidence drops below the configured threshold, the flow automatically diverts: a fallback message or escalation to a human agent.
Threshold configurable per workspace · customizable fallback · designed to minimize incorrect answers.
catalogo-productos.pdf
96% confidence
politicas-envio.pdf
81% confidence
consulta-fuera-de-scope
38% confidence
4-step process
Live in an afternoon.
No infrastructure of your own. No DevOps. No code to write.
01
Connect your WhatsApp number
Link your WhatsApp Business number via the Meta Cloud API from the dashboard. No servers, no technical setup.
02
Load your catalog and knowledge base
Add products manually, sync with Shopify or WooCommerce, and import PDFs and FAQs into the RAG pipeline.
03
Design your conversational flow
Drag nodes onto the canvas, set the prompt for each AI node and connect conditions with drag-and-drop. Zero code.
04
Publish and manage in real time
Activate the flow with one click. Your agents see every conversation live and get AI briefings whenever they receive an escalation.
Can't find what you're looking for? Write to us directly.
Yes. DraVolt connects via the official Meta API (Cloud API). Our team guides you through the approval process — it usually takes 24 to 72 hours. You do not need your own server or prior developer access.
The RAG embeddings are generated by whichever AI provider you configure: OpenAI, Anthropic, Gemini or Ollama. If you choose Ollama with a local model, no data leaves your environment. Your documents are stored encrypted (AES-256) with full isolation per workspace.
The Confidence Gate evaluates the semantic similarity score of each response before sending it. If confidence drops below your configured threshold, the flow escalates automatically: it can send a custom fallback message or transfer the conversation to a human agent with a full AI briefing of the context.
Yes. DraVolt has native connectors for Shopify and WooCommerce. The catalog syncs automatically — products, prices, stock and variants are all available in the flow engine and RAG so the conversational agent can answer catalog questions with up-to-date data.
The engine detects frustration signals or explicit requests to speak with a human. Before transferring, it automatically generates a briefing covering: what the user asked, what the AI tried to resolve, what the unresolved issue is and the customer's emotional tone. The agent has full context before responding.
Yes. Each flow has its own knowledge base, system prompt, confidence threshold and set of assigned agents. You can have a technical support flow, a sales flow and a billing flow — completely independent in the same workspace.
DraVolt is multi-model: you can configure OpenAI (GPT-4o, GPT-4-mini), Anthropic (Claude Sonnet, Claude Haiku), Google Gemini and Ollama (local models without sending data). Each flow node can use a different model depending on the use case.
Yes. The Campaigns module lets you create broadcasts with Meta-approved WhatsApp templates. You can segment your audience by tags, products viewed in the conversational agent, services of interest, keywords in past messages and recent activity. The system automatically excludes customers who sent STOP/UNSUBSCRIBE and respects Meta's rate limit (1 message per second). You can view send progress and delivery stats in real time.
WhatsApp Business API only allows free-form messages (text, images, lists, etc.) within 24 hours of the customer's last message. After that time, to start or reopen a conversation you must use a Meta-approved template. DraVolt handles this automatically: the inbox alerts the agent when the window is closed, and the Campaigns module always uses approved templates for all mass sends.
DraVolt has three roles: super (full access to all workspaces), admin (full workspace management: flows, catalog, campaigns, connectors and conversational agent settings) and agent (access to the inbox and customer information). Agents receive real-time notifications when a conversation is assigned to them and get an automatic AI briefing when receiving a conversational agent escalation. Admins can monitor any conversation in real time from the supervisor mode.
Yes. DraVolt includes a complete audit log that records all sensitive actions: flow creation and modification, conversational agent configuration changes, user and role management, knowledge base edits and actions on ecommerce connectors. The audit log is accessible only to admin and super roles, with timestamp, user and IP in every entry.
Yes. The Reservations module lets your customers book appointments entirely from WhatsApp without human intervention. The conversational agent guides the customer step by step: choose the appointment type, select the specialist, the date and the available time slot — the system calculates availability in real time and locks the slot with atomic verification to prevent double bookings. You can trigger the booking flow with the book_appointment action in any node of the visual editor, or generate it in seconds with the AI Agent.
DraVolt sends automatic reminders via WhatsApp, email or both channels simultaneously — you choose per workspace. Via WhatsApp: if the customer wrote in the last 24 hours, the conversational agent sends a customizable text message; after that window, it uses a Meta-approved HSM template. Via email: a branded HTML template with your company's logo, colors and name (3 designs: Minimal, Branded and Elegant). You can configure multiple lead-time presets (1h, 3h, 6h, 24h, 48h, 1 week) simultaneously.
Yes. DraVolt lets you configure custom SMTP credentials per workspace — each company can use its own provider: Gmail (with App Password), Outlook/Office 365, Yahoo or any corporate server (SMTP). The setup wizard includes step-by-step instructions for each provider, including how to generate application passwords. The SMTP password is never exposed in API responses. If you don't configure SMTP per workspace, the system uses the global platform configuration as a fallback.
DraVolt leverages the full WhatsApp palette: text, interactive lists and buttons, image, video, documents (PDF/catalog), audio, map location and image banner in menus. The AI Agent generates flows using these types with your real assets (business logo, product photos, location), and a quality linter plus iterative auto-correction ensure every message meets WhatsApp's limits so it's never silently rejected.
DraVolt uses envelope encryption: each gateway's API keys are encrypted with AES-256-GCM via DEK/KEK — never stored in plain text. Refunds over $100 USD require approval from two different administrators (dual control). DraVolt acts as a presentation broker: no card data is stored, as tokenization occurs directly in PCI DSS-certified gateways (Stripe, MercadoPago, PayU, Kushki, Wompi, and others). The module supports 13 national and international payment processors, each configurable per workspace.
Business hours are configured in Settings → Business Hours. You define the days and time ranges for each day of the week. When a customer messages outside those hours, the conversational agent automatically sends a customisable message and triggers the outside_business_hours automation — you can connect it to tag the conversation, notify an agent or schedule a callback. The Supervisor panel (admin/super access) refreshes every 30 seconds and shows: total open conversations, unassigned queue, SLA-at-risk or breached conversations, and each agent's active chat load with a reassign option.
Yes. DraVolt includes a broad catalog of payment methods for LATAM (Nequi, Daviplata, PSE, Bre-B, Mercado Pago, Pix, Yape, Plin, SPEI, OXXO, Ualá, Pago Móvil de Venezuela), US/Canada (Zelle, Venmo, Cash App, Apple Pay, Google Pay, Interac, ACH) and crypto (USDT, USDC, Bitcoin, Ethereum, Binance Pay), plus QR payment and payment link. From the inbox, the agent selects one or several methods and sends them to the customer: the QR is sent as an image message and the rest as text with the details. Each method is isolated per workspace.
Yes. Web Chat is a widget you install on your site with one line of code (WordPress, Shopify, Wix or plain HTML) and it runs the same conversational flow and the same RAG knowledge base you already use on WhatsApp, from one unified inbox. No WhatsApp number required to turn it on.
Yes. The Reactivation module scores churn risk and purchase propensity per customer, so you know who to prioritize. Journeys automatically trigger Meta-approved WhatsApp templates when a customer has been inactive for a set number of days, or when the system detects a next-best-action signal — no agent has to remember to reach out.
Yes. Beyond the generic product and service catalog, DraVolt includes modules for specific verticals: Courses (enrollment with limited seats, its own categories and a downloadable PDF syllabus) and Auto Repair Shop (vehicle records, maintenance history and service reminders). Each vertical is enabled per plan without affecting the rest of the workspace.
